Privacy Policy

This Privacy Policy explains how Keyzens (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you visit https://keyzens.com/ (the “Website”) or purchase our digital products. We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Website: https://keyzens.com/

Contact Email: support@keyzens.com

2. Personal Data We Collect

We may collect and process the following types of personal data:

• Identity and Contact Data: name, email address, billing address.
• Order and Transaction Data: products purchased, order history, transaction references, payment status.
• Technical Data: IP address, browser type, device information, referral source, pages visited, and site usage data.
• Support Data: messages you send to us, including any attachments (such as screenshots) you provide for troubleshooting.

We do not store full payment card details on our servers.

3. How We Use Your Personal Data

We use your personal data to:

• Process your order and deliver digital products.
• Provide customer support and troubleshoot access or activation issues.
• Prevent fraud, protect our Website, and maintain platform security.
• Improve Website performance, user experience, and product offerings.
• Comply with legal and accounting obligations.

4. Legal Bases for Processing

We process personal data under the following lawful bases (as applicable):

• Contract: to fulfil your order and deliver the products you purchase.
• Legitimate Interests: to secure our Website, prevent fraud, improve services, and support customers.
• Legal Obligation: to meet tax, accounting, or regulatory requirements.
• Consent: where required for non-essential cookies, pixels, and similar tracking technologies.

5. Digital Delivery

Keyzens supplies digital products such as software license keys and account-based products. We use your email address to deliver your purchase and provide order-related support. Delivery is considered complete once the product details are sent to the email address provided at checkout.

6. Payments (Stripe)

Payments on Keyzens are processed securely by Stripe. We do not store full payment card details on our servers.

Stripe may process payment information (such as card details, transaction amounts, and billing information) in accordance with its own privacy and security standards. Please review Stripe’s privacy policy for more information.

7. Advertising, Analytics, and Search Tools

We may use third-party services to understand Website performance and improve our marketing. These may include:

• Google Analytics (website analytics)
• Google Ads (advertising and conversion measurement)
• Meta (Facebook/Instagram advertising and conversion measurement)
• Google Search Console (search performance reporting)

These services may use cookies, pixels, tags, and similar technologies to collect information such as:

• Pages visited and actions taken on the Website
• Products viewed and purchase activity
• Device and browser information
• IP address (which may be processed in anonymised or truncated form depending on configuration)

This information may be used for analytics, conversion tracking, campaign measurement, remarketing, fraud prevention, and performance optimisation.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

• Enable core Website functionality
• Remember preferences
• Measure Website performance
• Support advertising and conversion tracking (where enabled)

You can manage cookie preferences using our cookie consent tool (where available) and/or through your browser settings. Please note that disabling certain cookies may affect Website functionality.

9. Sharing Your Personal Data

We may share personal data with trusted third parties only where necessary to operate our business, including:

• Payment processors (such as Stripe)
• Website hosting, security, and infrastructure providers
• Email delivery and customer support tools
• Analytics and advertising providers (where enabled and subject to consent where required)

We do not sell your personal data.

10. International Transfers

Some service providers we use may process data outside the UK. Where international transfers occur, we take steps to ensure appropriate safeguards are in place (such as adequacy regulations or standard contractual clauses) to protect your personal data.

11. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, including to:

• Fulfil orders and provide support
• Maintain accurate business records
• Comply with legal, tax, and accounting obligations
• Prevent fraud and resolve disputes

12. Your Rights

Under UK GDPR, you may have the right to:

• Request access to your personal data
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where legally permitted)
• Request restriction of processing
• Object to certain processing activities
• Withdraw consent (where processing is based on consent)

To exercise your rights, contact us at support@keyzens.com.

13. Security

We use reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, or disclosure. However, no online transmission or storage method is completely secure.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Any updates will be posted on this page with a revised effective date.

15. Contact Us

If you have any questions about this Privacy Policy, please contact:

Email: support@keyzens.com
Website: https://keyzens.com/